Privacy Policy

1. Introduction

Sagewell ("we", "us", "our") is committed to handling any personal information you share with us with care and discretion. This policy explains what data we collect, why we collect it, how it is stored, and what rights you have in relation to it.

Sagewell operates from 19 Thanon Phetkasem, Hua Hin, Prachuap Khiri Khan 77110, Thailand. Our services involve pension documentation education, document organisation, and operational consulting — none of which require us to retain participants' personal documents or sensitive financial information.

If you have questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

We collect only the personal data that is necessary for us to respond to your enquiry or deliver the service you have requested.

Data collected via our contact form:

• Full name (required)
• Email address (required)
• Phone number (optional, if provided)
• Message content (optional, if provided)

Data collected automatically:

• Browser type and version (via analytics cookies, if consented)
• Pages visited and time on site (via analytics, if consented)
• Referring website (if applicable)

Legal basis for processing:

• Consent — for analytics and marketing cookies, where you have accepted them via our cookie banner
• Legitimate interest — for responding to direct enquiries submitted through our contact form
• Contract — for data required to deliver a paid service you have confirmed

Retention periods:

• Contact form enquiries: retained for up to 24 months from date of last contact, then deleted
• Service delivery records: retained for up to 36 months from service date for administrative purposes
• Analytics data: retained in accordance with the third-party analytics provider's settings (typically 14–26 months)

3. How We Use Your Data

• To respond to your enquiry or request for information about our services
• To confirm workshop bookings or consulting engagements and communicate logistics
• To follow up after a service delivery to check whether anything requires clarification
• To improve the usability of our website using aggregated, anonymised analytics data
• We do not use your data for unsolicited marketing. We do not share your data with third-party advertisers.

We do not sell, rent, or trade personal data. We may share contact information with our email or booking administration provider solely to deliver the service — these providers are required to handle data in accordance with applicable law.

4. How We Protect Your Data

• Our website uses HTTPS encryption for all data transmitted between your browser and our server
• Access to contact records is restricted to Sagewell team members who require it for service delivery
• We do not store sensitive financial documents; we only handle contact details and booking information
• In the event of a personal data breach that is likely to result in risk to your rights, we will notify you without undue delay

5. Cookies

We use essential cookies to make our website function and optional analytics cookies to understand how people use our site. You can accept or decline optional cookies via the banner that appears on your first visit.

For full details on the cookies we use and how to manage them, please see our Cookie Policy.

6. Your Rights

You have the following rights in relation to personal data we hold about you:

• Access — you may request a copy of the personal data we hold about you
• Rectification — you may ask us to correct inaccurate data
• Erasure — you may ask us to delete your data where it is no longer necessary for the purpose it was collected
• Portability — you may request your data in a commonly used, machine-readable format
• Objection — you may object to processing based on legitimate interest
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Thailand's Personal Data Protection Act B.E. 2562 (PDPA) applies to our handling of personal data. If you have a concern about how we have handled your data, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

7. Third-Party Links

Our website may link to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing personal data with them.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website following an update constitutes acceptance of the revised policy.

10. Contact Us

For any questions about this policy or your personal data: